Refunds & Cancellation

LAST UPDATED: JULY 2026

We focus on delivering high-performance, tailored enterprise systems. To ensure fair professional practices, Seereon maintains the following refunds and cancellations policy for all cloud software licenses and hardware integrations.

1. SaaS Subscription Cancellations

Clients can cancel their recurring SaaS subscriptions (Mera Campus, CRM, HRMS) by submitting a written notice to [email protected] at least 30 calendar days before the next billing renewal cycle. Your cloud instances will remain active until the close of the current paid term.

2. Setup, Customization & Consultation Fees

One-time infrastructure setup costs, local physical server configuration fees, weighing scale DB9 serial port calibrations, and custom module coding services are non-refundable once the engineering team initiates work.

3. SaaS Refund Policy

If our cloud systems suffer a persistent, critical downtime exceeding 48 consecutive business hours (due strictly to Seereon cloud core errors and excluding hardware or government API outages), clients may claim a pro-rata refund credit corresponding to the affected billing period.